Professional Experience

Call Center Agent
Gulf Insurance Group | 2022 - Present
  • Handle 100+ daily customer inquiries with 95% satisfaction rate
  • Manage complex insurance claims and policy inquiries
  • Maintain detailed documentation in CRM systems
Customer Support Specialist
Extreme Sports | 2021 - 2022
  • Managed omnichannel support via Zendesk platform
  • Created engaging social media content
  • Developed customer service protocols
Customer Support & Verification Agent
Yallabit | 2019 - 2021
  • Processed high-priority verification requests
  • Managed customer inquiries across multiple channels
  • Maintained platform security compliance

Education

Lebanese American University (LAU)
Information Technology Major

Skills

Technical Skills

  • Zendesk Expert
  • CRM Systems
  • MS Office Suite
  • Social Media Management

Languages

  • Arabic (Native)
  • English (Fluent)

Core Competencies

  • Problem Resolution
  • Customer Service
  • Communication
  • Time Management

Additional Skills

  • Team Leadership
  • Process Improvement
  • Quality Assurance